RICHMOND, Va .– (BUSINESS WIRE) – Apple Hospitality REIT, Inc. (NYSE: APLE) (the “Company” or “Apple Hospitality”) today announced the recipients of the Company’s 2020 Apple Awards. The winners were selected for their outstanding contributions in 2020.
“We couldn’t be more grateful for the exceptional operating teams at our hotels and their dedication to caring for our guests during the hospitality industry’s toughest year,” said Justin Knight, Apple Hospitality’s chief executive officer. “Last year our hotels faced incredibly challenging circumstances as we worked to adapt to the evolving operating environment, and many took on additional responsibilities. We are incredibly proud of their efforts. As a result, our Apple Awards 2020 are aimed exclusively at the employees of our hotels. They honor several people who have been nominated by their management companies and colleagues for their outstanding contributions to the safety, well-being and general satisfaction of our guests. I congratulate the winners of 2020 and thank all employees of our hotels for their commitment to exceptional guest service and hotel performance. ”
Apple Award 2020 winner
Apple Hospitality’s 2020 Apple Awards are presented to five hotel employees for their exceptional hospitality and service during an incredibly difficult and turbulent year. These management company team members are ready and ready to get any job done. You have received numerous compliments from guests who have been helpful, welcoming, professional, caring, and empathetic. and they show leadership in small and large actions. They consistently go out of their way to make a positive impact in their hotels and inspire others to do the same.
Apple Hospitality’s 2020 Apple Awards recipients are:
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Paula Gonzalez – Paula is the associate director of the Homewood Suites by Hilton and Hampton Inn & Suites by Hilton in Clovis, California, managed by Dimension Development Company. Paula is ready to take on additional tasks across departments, and through her leadership has effectively trained the employees across the board and built a cohesive, efficient team. In an incredibly difficult year, she was a rock and morale champion, working countless hours, covering all departments when necessary, keeping staff well informed, making hotel staff increase demand, cultivating relationships with large customers, and takingovers new rules and procedures to ensure the health and safety of staff and guests.
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Haiden Johnson – Haiden is the Front Desk Agent at the Courtyard by Marriott in Kirkland, Washington, which is managed by InnVentures. Haiden treats every guest request with sincere care and offers well thought-out and effective solutions through excellent problem-solving skills and effective communication. Haiden is an exemplary service that ensures that every guest is treated with the same consideration and patience. Over the past year, Haiden expanded his skills, took on additional responsibilities, and effectively communicated updated hotel policies and practices with his team.
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Tom Loughran – Tom is the Chief Engineer at the Hyatt House and Hyatt Place in Tempe, Ariz., Managed by Crestline Hotels & Resorts, LLC. Tom was instrumental in the successful opening of the hotels in a particularly challenging time in August 2020. Tom is a beacon of strength and has shown the Tempe team that nothing is impossible.
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Guadalupe Olea – Guadalupe serves as a room and suite employee at the Courtyard by Marriott in Santa Clarita, California, managed by Dimension Development Company. Guadalupe is energetic, always smiling, and treats every guest and employee as a family. It is known as the “heart of the hotel” and consistently supports guests and colleagues.
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Serenthia Pettway – Serenthia is the Guest Service Representative at the Homewood Suites by Hilton in Montgomery, Alabama, administered by LBA Hospitality. Serenthia is meticulous in her work and does everything to make every guest feel special right from the start by learning their preferences, responding to their wishes and recognizing special occasions. In 2020 Serenthia took numerous measures to ensure the smooth operation of the hotel. Additional tasks were taken on, from cleaning and laundry to coordinating breakfast and disinfecting entrances and public areas. Serenthia’s persistence and positive attitude even in difficult times has encouraged others.
About Apple Hospitality REIT, Inc.
Apple Hospitality REIT, Inc. (NYSE: APLE) is a publicly traded real estate mutual fund (“REIT”) that owns one of the largest and most diverse portfolios of upscale, room-oriented hotels in the United States. Apple Hospitality’s portfolio includes 232 hotels with more than 29,700 guest rooms in 88 markets in 35 states. The company’s portfolio is focused on industry-leading brands and includes 103 Marriott-branded hotels, 124 Hilton-branded hotels, three Hyatt-branded hotels and two independent hotels. For more information, please visit www.applehospitalityreit.com.
Further information or press releases are available by email at www.applehospitalityreit.com.
