February 2021 – Chilly Climate Emergency Assets

February 20, 2021

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Last updated: February 20, 2021 – Please check back frequently for the latest information.

Information in Spanish

In response to the severe cold weather and its aftermath, the city of Austin is working with several state and government agencies to provide critical services to the community. You can also find the latest updates in the city of Austin Twitter and Facebook.

Available resources

Water outages and services

A citywide notice of boiling water was issued and is still in force. We know that many customers still experience water outages. Please continue to boil tap water until further notice.

Details can be found here: Advice on boiling water and frequently asked questions

For the most up-to-date information on Austin Water cooking notifications and services, see Austin Water’s posts at Twitter and Facebook.
Call 512-972-1000 to report major water breaks. Residents can also report problems online: Online leak report form | AustinTexas.gov
Customers are asked to minimize the impact and stress on our water and electrical systems by delaying the use of large appliances such as washing machines and dishwashers.
For more information on Austin Water’s services, visit the Austin Water website.

If the pipes have burst in your home or business, stop wasting water Turn off your water at the owner’s stop valve. If you can’t find your owner’s stop valve or it’s not working, call Austin Water at 512-972-1000 for assistance turning off your water. Austin Water will still be available for customer service calls, but lines may be busy due to high demand. The Online form is the easiest way to get us information.

Energy and strength

Working through the system and identifying problems will take time. Austin Energy prioritizes customers who have been without power the longest. For the most up-to-date information, visit:

If your area is served by a supplier other than Austin Energy, please contact that supplier.

Electric

Natural gas supplier

Cold weather shelters

Locations across the city have opened a range of shelters with services for vulnerable populations.

Austin City 24 Hour Emergency Shelters: Please check City of Austin Twitter and Facebook Posts for the latest information on protection locations and availability.
The Austin Disaster Relief Network has a network of faith-based locations that act as shelters. For a full list of these locations, including pet friendly accommodations, see ADRN’s website. These locations are not equipped with full service. People accessing these locations should bring supplies and blankets.

Most vulnerable populations: For those unable to seek refuge on the spot and need to travel to a shelter for medical reasons, please contact 311 or 512-974-2000 for more information or to arrange transportation. You can also send an email coaemergencyrides@austintexas.gov and include your name, phone number, address, the number of people who will need transportation, and your medical needs. Transportation resources are extremely limited and the public are encouraged to reserve this resource for our most vulnerable populations, especially those who need electricity for their medical devices.

Emergency repair services

For information on emergency repairs and permits, see Emergency repairs or call 512-974-1500. This special hotline will be open from Monday, February 22, 2021 during business hours. Residents can start repairing homes as soon as they are able and should contact the Development Services Department within one business day for approval if necessary.

Transport services

The current weather conditions have affected the transportation services.

Latest information on roads and highways:
For Capital Metro Service:
For Austin Airport:

COVID-19 services

Austin Public Health (APH) will resume appointments for COVID-19 vaccination clinics beginning Sunday, February 21, starting with those eligible for their second dose. The latest updates on test and vaccination sites can be found at Austin Public Health COVID-19 website.

Garbage, composting and recycling services

Austin Resource Recovery will resume service on Monday, February 22nd, after roadside pickup was suspended due to severe weather and unsafe road conditions. For the latest information at the time of resumption of service, see Austin Resource Recovery website or download the Recycle the ATX app to receive notifications of your roadside pickup schedule.

Ways to help

If you live near a cold weather home and want to volunteer, you can register Here. Please do not voluntarily drive to an animal shelter as the road conditions are dangerous.
The Austin Area Urban League has one Emergency fundraiser called the # LoveThyNeighborTX campaignTo accept monetary donations.
The Austin Free Lunch offers home cooked meals for people living with homelessness. Free Lunch is a company that cooks and delivers meals to the Esperanza Community, Visit, four days a week Free ATX lunch make a donation.
If you want donate a warm one Blanket, Front Steps accepts blankets downtown, or you can order the blanket online and have it shipped straight to the shelter.

Non-city coordinated resources

Some local businesses and community organizations kindly offer resources to those in need. Below are links to some of these unofficial resources. Please note that these resources and events run independently of each other. The city has no additional information beyond the links below and does not endorse any of these resources. Before traveling to any of these locations, you should contact the company or organization directly to confirm that resources are still available.

When you monitor an action that is open and available to the public and wants to include it on this page, Please submit the resource here.