SAN DIEGO, September 21, 2021 / PRNewswire / – Generali Global Help (“GGA”) announced the start of the virtual travel insurance assistant, one of the first automated online processes of its kind to simplify the customer journey and improve the customer experience. This rollout continues the advancement of the Smart Automation Initiative and enables the digital transformation of GGA to enable streamlined business operations and an enhanced customer experience.

The GGA Smart Automation initiative aims to define functions that can be automated in three core areas, including: Identifying practical ways to optimize approaches; Scouting technologies to be tested in insurance use cases for enterprise-wide rollout; and refining employees’ skills to improve overall cross-company alignment. This initiative, which includes both technological and process-oriented solutions, will aim to simplify tasks by eliminating the need for humans to laboriously process data and documents so that GGA staff can focus on providing first-class customer service.

Chris Carnicelli, CEO of Generali Global Assistance, commented on the news: “Implementing new technologies for artificial intelligence, machine learning and robotic process automation will open up a world of possibilities for our team and our customers. When we do some of the more tedious tasks, we can focus more on those Focus on looking after our customers and partners. We’re excited to see the benefits of these technologies and processes come into play. ”

The Generali Travel Insurance Assistant helps its direct customers find a plan that best suits their needs. To take advantage of this, customers become easy Visit the consumer website and answer six short questions about travel destination, type of travel and previous illnesses. From there, the program will suggest the best travel protection plan for customer needs. This one stop shop is an incredibly useful resource for customers to find help in all facets of their travels.

GGA is expanding other smart automation technologies, including virtual agents and automated e-mail and SMS notifications. Each of these functions optimizes the interactions between representatives of Generali Global Assistance and our partners and customers and offers a smoother customer experience overall.

  • Virtual Agent: a fully automated service that helps customers get the answers they need quickly. This eliminates the need for a middleman who offers faster service.
  • Automated Email and SMS Notifications: Optimizes the customer experience by sending automated emails and SMS to the customer to inform them of the progress of their interaction with GGA. This makes it much easier to track assistance cases, the entitlement process, payments and due dates.
  • Steps to Automatic Claim Decision: Certain steps in the claims process now use automated process automation to make it easier to obtain information and to significantly reduce the time it takes to process claims.

James Sion, Generali Global Assistance’s Chief Operating Officer, concluded, “We are continuing to build our capabilities to provide our customers with the best possible support for all of their travel needs. By including the travel insurance assistant, our clients will be able to feel confident that they are choosing the right plan. This is one of the ways we can continue to actively help protect travel and improve people’s lives. “

About Generali Global Assistance

Generali Global Assistance (GGA) is a leading brand encompassing Travel Insurance & Assistance, Medical Risk Management, Identity & Cyber ​​Protection and other care services. GGA is part of the Generali Group, which has been offering its customers and their customers security for over 190 years and is now supported by more than 72,000 employees worldwide. Our success is based on building trust by placing the customer at the center of everything we do and offering them help and protection in the most difficult and stressful situations our customers face.

To try the Generali Global Assistance Travel Insurance Assistant, please visit: https://www.generalitravelinsurance.com/travel-resources/plan-assistant.html

GGA media contact
Jay A. Morakis
Strategic communication of the M Group (for Generali Global Assistance North America)
+1 646.859.5951
[email protected]

SOURCE Generali Global Support