PHOENIX (3 on your side) – Ronda Updegraff says she and her husband will love seeing the world through cruises.
“So you have the cruise portion of the vacation and the land portion of it and you can see all sorts of things without lugging your suitcase around,” Ronda told 3 On Your Side.
Ronda and Will have been on numerous cruises and were interested in taking one in Greece and Italy.
So they booked a trip with Norwegian Cruise Line and after paying more than $ 7,864.90, they eagerly awaited their big vacation.
“And then the pandemic. So we canceled this cruise,” said Ronda.
They say Norwegian sent them a cancellation invoice stating that they are due a refund of $ 7,864.90. However, this refund has not been made.
Ronda and Will say Norwegian persuaded them to postpone their cruise to 2021 and received credit for that future cruise.
Due to the pandemic, the upcoming cruise has been canceled again, this time by Norwegian.
“We don’t know when we can go,” said Ronda. “This pandemic just doesn’t seem to be going away.”
Frustrated and unclear about the future of COVID-19, Ronda and Will asked Norwegian to simply refund their money.
As a result, according to Norwegian, they received a cancellation invoice stating a $ 7,864.90 refund pending. However, this refund has not been made.
“I tried to deny my credit card to pay, but it is too old because I gave them the money in 2019,” Ronda said.
“I tried to deny my credit card to pay, but it’s too old because I gave them the money in 2019,” Ronda said.
According to Ronda and Will, Norwegian Cruise Line gave the couple credit for this postponed cruise and did not issue a refund for any credits.
The couple, who had travel insurance, applied for a refund but did not hear anything either.
“So why they just don’t reimburse us and keep thinking that they can keep chasing us is not right,” said Ronda.
3 On Your Side got involved and both the insurance company and Norwegian say they will investigate the matter.
But until then, Ronda and her husband say they can really use that money.
“You should get a refund when services are not performed and they are unlikely to be performed for a number of years,” said Ronda.
Once Norwegian Cruise Line and the insurance company have decided whether or not the money should be refunded, 3 On Your Side will inform you in a follow-up report.
Gary Harpers 3 On Your Side is covering Air Weeknights on 3TV News at 9am.
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