WHY IT PRICES: Travelers can use onboard credit for drinks in the lounge and restaurants, spa or salon treatments, souvenirs from the boutique, or even tips. – Janeen Christoff, Senior Writer at TravelPulse

Riviera River Cruises has expanded its flexible customer care policy and onboard credit promotion through March 31, 2021 to help travel advisors get additional new bookings for European river cruises in 2021 and 2022. Flexible customer care policies include free changes to new bookings, COVID-19 cancellation protection, and a guarantee of happiness. On-board advertising offers travelers a credit of up to € 400 per cabin for drinks in the lounge and restaurants, spa or salon treatments, souvenirs from the boutique or even tips.

“Now is a great time for travel professionals to encourage their customers to look to the future and plan their next vacation risk-free,” said Marilyn Conroy, executive vice president of sales and marketing North America, Riviera River Cruises. “We are 100% supportive of the travel agency community and only take bookings directly through consultants. We hope our efforts will help make Riviera the river cruise line for you and your customers.”

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Riviera’s flexible customer care policies include:

New bookings can be changed once up to 45 days before departure in 2021, without incurring any fees or asking questions. Departures in 2022 can be changed free of charge until June 30, 2021.

COVID-19 cancellation protection is included. If a customer cannot specifically travel due to COVID-19, the booking can be changed within 24 hours free of charge.

The customer will be satisfied on the second day or receive a refund for their cruise, plus any change fees or price increases, from their original airline ticket paid for by Riviera.

Details on board credit funding:

On-board credit of up to € 400 per cabin (€ 200 per person with double occupancy) is available for selected 15-day river cruises. A credit of up to € 200 (€ 100 per person with double occupancy) is available for selected eight-day cruises.

The credit can only be redeemed for onboard purchases, including tips, with the exception of tips for cruises on the Douro River.

The credit cannot be redeemed for cash and any unspent amounts at the end of the cruise will be forfeited.

This promotion can be combined with other discounts.

Both are available with new bookings made and posted by March 31, 2021.

Riviera River Cruises offers 20 itineraries on 10 rivers and waterways, including special departures for solo travelers at no extra charge. The fleet of 12 ships is one of the youngest in Europe. No ships are older than six years. Cruises on the Riviera include spacious cabins and suites, culinary experiences from a rich breakfast to a four-course menu with international classics and regional specialties, as well as expert-led excursions to classic sights and lesser-known places.

Riviera guarantees exceptional value and promises to never add hidden surcharges or fees. Riviera does not automatically include tips or drinks, so the choice is left to the guests.

SOURCE: Riviera River Cruises press release.