The hospitality industry adapted at record speed during the COVID-19 crisis, adopting new cleaning protocols and processes as part of its response. Now that restrictions are changing and travel resumes in some areas, hotels continue to face challenges such as labor shortages, rising operating costs and changing guest expectations.
In response, Amadeus introduced a new experience for its industry-leading service optimization solution. HotSOS. The new user interface provides an overview of hotel performance and makes it easier for hoteliers to analyze key reporting and data points with dynamic operational dashboards, work performance metrics, and features for requesting guest facilities.
Photo: Amadeus
The redesign makes it easier for teams to prioritize service orders, from housekeeping to maintenance, in one place. Prioritizing needs is critical to ensuring that guests’ requests are met. With downsizing, leaders need to know which task to focus on first and that the right people are in the right place at the right time. This enables faster response times through open communication between managers and team members. The HotSOS solution provides hoteliers with the critical data specific to their hotel operations and guest profiles so that they can easily identify potential for improvement and ensure an unforgettable guest experience.
Photo: Amadeus
Another further development of the solution is faster employee onboarding. The intuitive, web-based experience offers a new delivery model that focuses on flexi training with a dynamic “tips tool” and in-line training materials so users can quickly access the information they need to answer usage questions. that run all year round. This means that while hoteliers can still access Amadeus customer support with questions, they don’t have to rely on a service commitment and can instead use solution-built tools to guide and support optimal use by new team members and provide refresher as the industry continues to adjust.
Amadeus’ focus on research and development has enabled greater automation within the solution that enables faster changes to business processes. With the recurring webinars and the support of the team, hoteliers can react agilely and flexibly to changing requirements in their hotel operations.
The main advantages include:
- New web-based accessibility with user-friendly navigation, improved functionality and an intuitive, modern user interface for the future of hotel operations
- Efficient management of work processes and work prioritization
- Improvements to employee onboarding processes
- Deployment models designed for flexibility, including new inline solution guides, supported by optional webinar training
- Improved employee engagement by focusing on building skills
- Ability to analyze predictive schedules and work performance with newly improved planning and calendar viewing capabilities
- Greater flexibility and adaptability to business rules or processes
- Security protocol improvements
- Comprehensive solution options with a growing partner network of over 120 integrations, from inventory and PMS systems to guest-oriented applications
Dan O’Keefe, SVP Hotel IT Solutions, Hospitality, Amadeus Says, “The new HotSOS experience is designed to solve real business problems for today’s hotels. In this new operating environment where guest satisfaction is critical to success, understanding the workforce challenges hotels face and retaining and attracting employees is critical. Thanks to optimized training options, hoteliers can be sure that new employees can use the system functions quickly and effectively, while at the same time empowering their current employees with the right tools and technologies to do their jobs more efficiently and develop their own skills. “
O’Keefe continued, “During the pandemic, we continued to invest in innovation as we see this as a priority for our customers. The HotSOS enhancements will continue to help hoteliers improve their operational efficiency, which ultimately has a positive impact on the overall guest experience. This new solution is all about flexibility in an increasingly fluid environment. It is designed to solve the problems hotels face today and those they face tomorrow. “
About Amadeus
Amadeus enables more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveler’s journey and help hospitality providers attract, serve and retain guests by generating profitable demand and turning them into loyal fans.
With over 30 years of experience behind us, we develop open, state-of-the-art software to provide our customers with the most efficient, trustworthy and reliable systems. With experts in over 175 countries, we have a deep understanding of the hotel industry and would like to provide our hotel partners with unforgettable guest experiences.
To learn more about Amadeus, visit www.amadeus-hospitality.com.
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