These procedures and requirements apply to cases where a close family member has died or is seriously ill in either country. All the details here.
Malaysia’s Immigration Service has published a number of procedures and entry requirements for travel between Malaysia and Singapore, emergency visits in the event of death and critical illness (DCEV).
These are as follows:
requirements
Who can apply
Malaysians, Singapore citizens and Singapore permanent residents, Singapore Long Term Pass holders who are immediate family members of the deceased / critically ill patient (i.e. parents, children, close siblings and guardians).
Applicants must be adults between the ages of 21 and 60.
Type of travel
Travel by air (KLIA & KLIA2) and land border crossings between Malaysia and Singapore (BSI and KSAB).
Visit details and application requirements
This is limited to emergency visits to Peninsula Malaysia only.
For applications due to the death of a family member:
- Only a maximum of two family members are admitted as follows:
- Spouse; or
- Children; or
- Parent; or
- Close siblings (if the deceased is single).
For applications due to a seriously ill family member:
- Only a maximum of two family members are admitted as follows:
- Spouse; or
- Children; or
- Parent; or
- Close siblings (in single patients); or
- Legal guardian.
Further requirements must be observed
Spouses or child (ren) / parents of the deceased / seriously ill patient have priority on entry.
Objections can be examined on a case-by-case basis. For example, non-close siblings or an older member can be admitted if the patient or deceased has no other immediate family members.
Application process
Requests for compassionate reasons must be made using prior to departure. be asked this form and this checklist.
Travelers arriving via BSI and KSAB must submit their application This email address is being protected from spam bots! You need JavaScript enabled to view it. Address, while travelers arriving in KLIA / KLIA2 must send their application to the following email addresses:
The following documents must be attached to the application:
- Deaths
- Death certificate or other documents proving the death of the closest family member;
- Documents proving family connection; and
- Other supporting documents including embalming certificate.
- Seriously Ill Cases
- Doctor’s letter to support seriously ill cases;
- Document proving family connection;
- Letter of approval for visiting the respective hospital; and
- Other supporting documents.
The applicant (s) must be physically present at the Malaysian airports (KLIA & KLIA2 only) and the land border crossing entry points in Johor Bahru (BSI & KSAB) with the following documents:
- Compassionate Entry Authorization from Johor Health Authority OR Selangor Health Authority;
- For deaths
- Death certificate or other documents proving the death of the closest family member
- Documents proving family connection; and
- Other supporting documents including embalming certificate.
- For seriously ill cases
- Doctor’s letter to support seriously ill cases;
- Document proving family connection;
- Letter of approval for visiting the respective hospital; and
- Other supporting documents.
Other points to note:
- Travelers are subject to the applicable health policy of Malaysia.
- Travelers bear all costs incurred, not limited to quarantine, COVID-19 tests and all other logistical costs.
- Travelers are subject to the applicable immigration procedures, rules and regulations for entry clearance at the point of entry. TTravelers who require a visa to enter Malaysia must obtain the required visa prior to departure.
Checkups
The following preventive examinations apply:
- Travelers must undergo an RT-PCR swab test and present a valid negative test result within 72 hours of departure.
- Travelers must install, register and activate the MySejahtera mobile app prior to departure.
- Travelers are subjected to a health check upon entry.
- Travelers who undergo an RTK antigen test (RTK Ag) at the point of entry:
- At Johor-Singapore International Points of Entry (BSI & KSAB)
- For arrivals between 7:00 a.m. and 7:00 p.m., a swab test will be carried out at the entrance. If the result is negative, travelers will be accompanied to the designated quarantine station. If the result is positive, travelers with the vehicle will be rejected.
- On arrival after 7 p.m., travelers are escorted to the designated quarantine station and use the service of a private health facility for a swab test. If the result is negative, travelers will proceed with the visit arrangement. If the result is positive, the travelers are referred to the hospital and the costs are borne by the travelers. Emergency visits are only allowed for people with RTK Ag-negative.
- At KLIA / KLIA2
- RTK Ag tests are performed at the entry point. If the result is negative, travelers will be accompanied to the designated quarantine station. If the result is positive, travelers will be referred to the hospital.
- Travelers can choose either the standard or the premium service as the quarantine station (transport to the destination is included in the premium service).
- The costs for the PCR / RTK Ag smear test are borne by the travelers.
- The payment for the quarantine and the one-off payment for foreigners is made in the quarantine facility, unless otherwise stated.
- At Johor-Singapore International Points of Entry (BSI & KSAB)
Travel to the destination
The Immigration Service found:
- Approval for DCEV is approved by the respective Ministry of Health on the same application form.
- With the approval of the DCEV, travelers have to come to an agreement with the responsible staff of the quarantine station (civil defense forces) for “free time” and a transport agreement for an emergency visit.
- For travelers traveling to visit a critically ill family member in the hospital, prior approval from the hospital director / management is required (to be obtained prior to departure or during the three-day quarantine). Depending on the hospital’s visiting policy, travelers may not be allowed to continue the visit without a hospital approval letter, even if they have been granted DCEV permission to enter Malaysia.
- On the day of the visit, travelers are accompanied by civil protection to the declared emergency destination (e.g. burial site and hospital).
- Travelers will be given a one-time, three-hour visit to the emergency site (excluding travel time), subject to applicable Malaysian health guidelines. Travelers are not allowed to make a detour or go to any location other than the emergency location.
- Upon completion of the visit, travelers will return to Singapore immediately, where travelers will be subject to Singapore’s applicable entry regulations.
- Otherwise, travelers will be subject to Malaysia’s applicable immigration and health policies.
The Ministry has also advised that if the COVID-19 situation in the receiving / sending country worsens, the DCEV can be temporarily suspended by either party by notifying the other party in advance for a period to be mutually agreed.
“The shuttle rules can also be reactivated by mutual agreement of the governments of Singapore and Malaysia if the COVID-19 situation improves.”
The following annexes show details that apply at each border:
Likewise, the Singapore SafeTravel website also provides updates for travelers returning to Singapore from Malaysia only after traveling across the border to Malaysia for DCEV.
Travelers who are Singapore citizens and PRs do not require entry permits and can refer here for entry requirements, including details of health control measures for travel history to Malaysia.
In the meantime, long-term pass holders in Singapore are subject to the requirements listed here.
Photo / 123RF
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