SILICON VALLEY, California – Silicon Valley Hotels tackle staff shortages and COVID anxiety with adorable service robots.
Hotel guests at the Radisson in Sunnyvale, California can now receive room deliveries from these autonomous machines within five minutes.
Before, someone from the front desk stepped in, or sometimes even the manager. Now this robot, designed by Savioke in Campbell, takes on this task.
The robot only needs to be trained once to navigate the lobby and hallways. It was even adapted to call an elevator. Once inside, it can hit the target floor.
As soon as the robot enters the room to request something, it calls the guest to announce its arrival, delivers the items and leaves the room with a sweet goodbye message.
It is this playful quality that makes the robot almost human.
“There are guests who like the fact that they can have items delivered and have no contact with people,” said Alex Martinez, general manager of Radisson Sunnyvale. “It’s an enhanced experience rather than replacing someone.”
The robots reduce fear of COVID and are available around the clock for guests and hotel staff. Plus, they’re friendly, so don’t hesitate to chat on your next stay!
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